Sprint Customer Service Sucks and Oh, the Irony
Tuesday, August 28th, 2007
Woke up today with a massive sore throat & felt like crap. To make matters worse, I found out that my woes with Sprint PCS were not yet over.
A few weeks ago I had finally gotten ahold of their cancellations department, after much rigmarole.
They were going to cancel the 2nd account (which they had hooked up to a broken phone and were attempting to charge me for) and give me some credits for activation fees, etc.
Today I discovered that on top of all that, they had the audacity to charge me a $200 early cancellation fee for this fraudulent transaction.
The Ironic Part
I’ve been recording the calls using HotRecorder for Skype.
For them to be of any use in a court, etc. you have to say “this call may be recorded” to the person on the other line.
When I got to their cancellations department, when I said that, the lady said that it would not be okay for me to record the call. WTF?
They can have a record of the conversation (every customer service call starts off with “this call may be recorded or monitored for …” blah blah blah), but not their customers? Is that even legal?
So I turned off the recorder because I am just too honest of a guy. This lady was nice enough (seemingly)… I’ll see in a few days if any other mysterious/nefarious charges appear on my bill.
New Carrier Suggestions?
Verizon, T-Mobile, anyone? Bueller? They all seem like spawn of the devil to me at this point.
